Legals

Effective date: 01.05.2026

Shearzone Safaris (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal information when you use our website.

1. Information we collect

We may collect and process the following information:

• Personal details you provide via our enquiry forms, including:
  • Name
  • Email address
  • Phone number (if provided)
  • Any additional information you include in your message
• Technical data such as:
  • IP address
  • Browser type and version
  • Pages visited and time spent on the site

2. How we use your information

We use your information to:

• Respond to your enquiries
• Provide information about our safari experiences and services
• Manage potential bookings or pre-booking discussions
• Improve our website and user experience

We do not use your data for unsolicited marketing without your consent.

3. Legal basis for processing

We process your personal data based on:

• Legitimate interest – to respond to your enquiry and provide requested information
• Pre-contractual steps – where you are considering booking with us

4. How we store your data

Your information is stored securely and may be held in:

• Email systems
• Internal communication tools
• Customer relationship management systems (if used)

We retain your data only for as long as necessary to respond to your enquiry or manage our relationship with you.

5. Sharing your information

We do not sell or rent your personal data.

We may share your information with:

• Members of our team
• Trusted partners or agents where necessary to respond to your enquiry

All third parties are required to respect the security of your data.

6. Cookies and analytics

Our website may use cookies and similar technologies to:

• Analyse website traffic
• Improve functionality and performance

This may include tools such as Google Analytics.

You can control cookies through your browser settings.

7. Your rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

To exercise any of these rights, please contact us using the details below.

8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

10. Contact us

If you have any questions about this privacy policy or how your data is handled, please contact:

Shearzone Safaris
Email: marketing@shearzonesafaris.com
Phone:+260967929558

Park fees and government levies
All park fees, conservation levies and government-imposed charges are subject to change without notice. Any such increases will be passed on to guests. Shearzone Safaris shall not be held liable for changes imposed by third parties or regulatory authorities.

Road conditions and off-road travel
Travel within national parks may involve uneven, unpaved or poorly maintained roads. Off-road driving may be required in certain circumstances. By participating in such activities, guests acknowledge that there is an inherent risk of discomfort, injury or damage to personal property. Shearzone Safaris accepts no liability for loss or damage arising from such conditions, except where required by applicable law.

Remote locations and wildlife risks
Shearzone Safaris operates in remote wilderness areas where potentially dangerous wildlife is present. Guests acknowledge that participation in safari activities, including game drives, walking safaris and other excursions, involves inherent risks. While all reasonable precautions are taken to ensure safety, Shearzone Safaris shall not be liable for any injury, loss of life, loss or damage arising from such risks, except where caused by proven negligence.

Changes, cancellations and operational safety
Shearzone Safaris reserves the right to amend, alter or cancel any itinerary, activity or accommodation at any time where deemed necessary for operational, environmental or safety reasons. In such cases, reasonable efforts will be made to provide suitable alternatives. Shearzone Safaris shall not be liable for any loss or inconvenience resulting from such changes.

Payments, acceptance of terms and assumption of risk
Payment of a deposit or full balance constitutes acceptance of these Terms and Conditions. By making payment, guests confirm that they have read, understood and accepted the nature of the activities offered and the risks involved.

Guests voluntarily assume all risks associated with participation in safari activities and agree that Shearzone Safaris, its directors, employees, agents and affiliates shall not be held liable for any loss, damage, injury or death, except where such liability cannot be excluded under applicable law.

Indemnity
Guests agree to indemnify and hold harmless Shearzone Safaris, its directors, employees, agents and affiliates from and against any claims, liabilities, damages, costs or expenses arising from their participation in safari activities, except where such claims arise from proven negligence or wilful misconduct.

Agent bookings
Where a booking is made by a travel agent or third party, submission of a confirmed booking shall constitute acceptance of these Terms and Conditions on behalf of the guest. The agent warrants that it has the authority to bind the guest to these Terms.